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Monday, November 28, 2011

Decisiv expands capability of management platform

Decisiv has expanded its Service Management Platform (DSMP) to allow the integration of a number of additional and popular business management solutions from various suppliers. The integrations allow fleet managers to improve accuracy and streamline business processes, Decisiv said.


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?Decisiv continues to broaden the scope and breadth of the DSMP by enabling new integrations with business system providers,? said Dick Hyatt, president. ?These integrations enable service locations to efficiently and accurately access customer information, customer specific part pricing and part availability and synchronize estimate and repair orders between Decisiv?s DSMP and business system providers. The integrated solutions enable service locations using our DSMP to consolidate and aggregate critical data at the point of service.?

The DSMP is now integrated with systems as varied as Oracle?s JD Edwards EnterpriseOne integrated applications suite of enterprise resource planning software; Infor ERP SX.enterprise business and management software; Integrated Corporate Solutions (ICS) data collection solutions for dealer locations; and Procede?s Excede DMS Dealer Management System. Also included is SAP?s service, parts, warranty and enterprise management solution, the Serti SDS Dealership Management System; and custom business systems built on Microsoft and other enterprise platforms.

The system is currently integrated with ADP Dealer Services; Dealer Solutions International parts, service, accounting and leasing business system software; and Karmak software solutions for business management in the heavy-duty truck industry.

?Decisiv?s DSMP simplifies the service management process with in-context information,? Hyatt said. ?Service locations and fleets are inundated with information from multiple portals and information sources. By partnering with a broad and growing ecosystem of partners and seamlessly integrating with business systems, Decisiv has streamlined this process and is enabling its customers to share information and communicate more effectively throughout a service event.?


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